Our friendly and dedicated TechAssist team are highly trained and experienced technical experts available to help you every step of the way.

The TechAssist team have an in depth knowledge of the typical installation related questions that often arise and can offer advice on choosing the right pump or product for your application.

For help and assistance please contact TechAssist the team as follows:

  • Live Chat: available from 9:00 - 17:00 Monday to Thursday, 9:00 - 15:30 on Friday
  • E-mail: info@stpumps.co.uk
  • Telephone: +44 (0) 800 31 969 80  - Free phone number (calls originating in the UK)

Please note that it is no longer  necessary to register your pump to obtain an extended guarantee. All Stuart Turner products purchased from 1st October 2014 will feature the extended guarantee as standard.

Call the PumpAssist team on: +44 (0) 800 31 969 80

Freephone (calls originating in the UK only)


The Stuart Turner PumpAssist forum category for all technical, application and installation discussions.

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Choosing the right pump

It sounds simple but making sure you have the correct pump for your application is of paramount importance. Our team will help you select the right pump for the job, explaining which one of our pumps will be best suited to your type of plumbing system and your particular needs.

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Installation advice

Having trouble, don't know where to start, our team will be able to talk you through your installation, 90% of pump failures are down to poor installation.

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Fault diagnosis and repair advice

The life span of our pumps is second to none and come with lengthy guarantees. However, many customers choose to regularly service their pumps to optimise its life cycle. In the unlikely event that something goes wrong and if you require help in diagnosing a fault, or advice on which service kit to purchase, PumpAssist can help.

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Where to buy

Our products are widely available through all national and independent merchant stockists and bathroom showrooms throughout the UK

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Contact an Installer

To find your nearest installer enter your postcode below.

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Contact an approved service engineer

In the unlikely event that things go wrong its important to know that we have approved service engineers available throughout the UK.

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Register an extended guarantee

If your Stuart Turner product was purchased on or after 1st October 2014 it is no longer necessary to register your product to obtain an extension to the guarantee period. 

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FAQs and troubleshooting

As experts in our field we have amassed an in depth knowledge of the typical problems that may arise with our products and problems that occur due to incorrect installation. Simply download our FAQs & troubleshooting guidelines or alternatively call our team for more specific assistance.

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When you choose a Stuart Turner pump you are investing in a name you can trust to deliver quality, design innovation, value for money and industry-leading service.

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