ONLINE STORE DELIVERY POLICY
1. INTRODUCTION
1.1 This Delivery Policy sets out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.2 This Delivery Policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
1.3 In this Delivery Policy:
1.3.1 “we” means Stuart Turner Limited;
1.3.2 “you” means our customer or prospective customer; and
1.3.3 “us”, “our” and “your” should be construed accordingly.
2. FREE DELIVERY
2.1 We offer free standard delivery to all mainland UK addresses on all orders, unless otherwise stated on the website.
2.2 All other orders will be subject to delivery charges as detailed in section 5 of this Delivery Policy.
3. GEOGRAPHICAL LIMITATIONS
3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to deliver products to other countries and territories. If we do agree to this, you may be subject to additional charges.
4. DELIVERY METHODS AND PERIODS
4.1 Delivery of our products is via our chosen delivery service provider. We do not currently offer click or collect services.
4.2 Delivery times are as follows:
4.2.1 if your delivery address is on the United Kingdom mainland, the typical period for delivery of products is 3 working days.
4.2.2 If you place your order by midday GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after midday on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this section 4 are indicative only and only apply after we have accepted your order. Whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. DELIVERY CHARGES
5.1 Our delivery charges (if applicable) are advised to you during the check-out process before you confirm your order.
5.2 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process. Delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6. RECEIPT AND SIGNATURE ON DELIVERY
6.1 All deliveries must be received in person at the delivery address stated in your order unless you request to change the delivery address and your request is accepted in accordance with this Delivery Policy. Some orders may also require a signature on delivery.
6.2 If our couriers are unable to deliver your order for any reason, the couriers will attempt to leave a 'we missed you' contact card with details of what actions will be taken.
6.3 After two failed attempts you will need to contact the courier using the details on the contact card to arrange collection or a new delivery date.
7. CHANGING DELIVERY ADDRESS
7.1 We will arrange delivery to the delivery address stated in your order. However, if for any reason you need to change your delivery address, please contact our Customer Service Team at [email protected] on 01491 572 655. We cannot guarantee that the delivery address can be changed once you have placed your order. Please note that delivery restrictions may apply to some addresses.
8. MISSING PARCELS
8.1 If you are missing products from your order, you will need to check whether you have received all parcels for the order. This information should be available to view on the delivery label. If you have received all of your parcels, but an item is still missing, please contact us using the contact details in section 10 of this Delivery Policy “Contact us” with the order and product details so that we can investigate further.
9. DELIVERY PROBLEMS
9.1 If you experience any problems with a delivery, please contact us using the contact details in section 10 of this Delivery Policy.
9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
9.3.1 you provided the wrong address for delivery;
9.3.2 there is a mistake in the address for delivery that was provided;
9.3,.3 the address for delivery is not reasonably accessible;
9.3.4 the address for delivery cannot safely be accessed;
9.3.5 if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
9.3.6 if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
10. CONTACT US
10.1 You can contact our Customer Service Team by any of the following methods: