ONLINE STORE RETURNS POLICY
1. INTRODUCTION
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this Returns Policy to enable you to return products to us in appropriate circumstances.
1.3 This Returns Policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This Returns Policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015) as set out in section 11 of our Terms And Conditions Of Sale.
2. RETURNS
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
2.1.1 you notify us within 30 days following the date of dispatch of your order;
2.1,.2 the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
2.1.3 you comply with the procedure set out in this policy in relation to the return of the product; and
2.1.4 none of the exclusions set out in this policy apply.
3. RETURNS PROCEDURE
3.1 To return your product, you must contact us using the details set out in section 6 of this Returns Policy to obtain a return authorisation number.
3.2 All products must be returned directly to “Stuart Turner Ltd, Market Place, Henley-on-Thames, Oxfordshire RG9 2AD”.
3.3 You must provide the authorisation number when returning the item on a covering note in the parcel.
3.4 You will be responsible for paying postage costs associated with returns under this Returns Policy.
4. REFUNDS
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this Returns Policy.
4.2 We will not refund to you any original delivery charges relating to the returned product.
4.3 We will not refund to you any costs you incur in returning the product to us.
4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5. IMPROPER RETURNS
5.1 If you return a product in contravention of this Returns Policy, and you do not have any other legal right to a refund or exchange in respect of that product:
5.1.1 we will not refund the purchase price or exchange the product;
5.1.2 we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
5.1.3 if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
6. CONTACT US
6.1 You can contact our Customer Service Team by any of the following methods: